Bossip
Video
Uber
–
Source:
SOPA
Images
/
Getty
Uber
has
announced
Uber
Eats
has
begun
cracking
down
on
users
filing
fake
complaints
and
attempting
to
finesse
refunds.
One
of
the
things
the
tech
world
has
given
consumers
is
the
option
to
have
food
delivered
almost
anywhere.
Uber
Eats,
Postmates,
Door
Dash,
and
others
provide
on-demand
delivery
but
at
an
astronomical
cost.
Sometimes
the
cost
can
be
almost
as
much
as
the
meal
itself.
If
you’ve
used
these
services
you
know
the
frustration
of
receiving
your
order
and
it
being
incorrect.
Most
delivery
services
will
issue
a
refund
to
make
things
right
but
often
they
claim
you’ve
reached
a
limit.
For
some
reason,
they
do
not
believe
your
order
can
be
wrong
in
back-to-back
deliveries.
According
to
a
blog
post
from
Uber,
the
brand
will
begin
cracking
down
on
fake
complaints
and
refund
finessing.
“We
have
heard
from
drivers
and
couriers
that
they
sometimes
feel
like
Uber
sides
with
customers,
especially
when
it
comes
to
complaints
that
cause
them
to
lose
access
to
their
account,”
the
company
writes.
The
statement
continues,
“We
strive
to
promote
safety
for
everyone
who
uses
Uber—but
the
reality
is
that
people
sometimes
make
false
accusations,
often
with
the
intent
of
getting
a
refund
from
Uber.
While
we
may
take
action
to
remove
these
customers
from
the
platform,
we
know
there
are
still
underlying
concerns
about
these
reports.”
We
understand
some
people
abuse
the
system,
but
most
times
the
orders
are
just
incorrect.
Furthermore,
delivery
drivers
can
be
in
a
hurry
and
forget
parts
of
the
order
or
sauces.
Most
people
want
a
refund
if
any
part
of
the
delivery
is
incorrect
due
to
the
hefty
pricing.
This
is
an
attempt
to
help
protect
the
jobs
of
drivers,
but
it
could
end
up
backfiring.
With
so
many
cheaper
food
delivery
services
available,
what’s
to
stop
consumers
from
switching?
